Participant Incident Management
Understanding Incident Management at Nineveh Care
At Nineveh Care, your safety and well-being are our top priorities. This guide aims to help you understand how we manage incidents, ensuring you feel supported every step of the way.
What is an Incident?
An incident refers to any event that shouldn't occur, such as:
Harm or potential harm to you or others
Damage or loss of property
Situations where someone is injured or could have been injured
Serious issues like abuse, neglect, or significant injuries
Types of Incidents
Incidents can take many forms, including:
Experiencing or witnessing harm or abuse
Property damage or loss
Medical errors, such as incorrect medication administration
Sudden changes in your support that could impact your well-being
Illegal activities
How to Report an Incident
If you or someone else is involved in an incident, it's crucial to report it immediately. You can:
Speak directly with a Nineveh Care staff member
Send us an email
Call us
Our Response to Incidents
We take every incident report seriously and strive to respond promptly. For less serious incidents, our team will work closely with everyone involved to find a solution. For more severe or “reportable incidents,” we are required to notify authorities such as the Police and the NDIS Quality and Safeguarding Commission.
Information We Need
To support you effectively, we need specific details about the incident, including:
A description of what happened
When and where the incident took place
Who witnessed the incident
When it was reported
How We Support You
Your well-being is our priority. After an incident, we will:
Ensure your immediate safety
Support your health and recovery
Collaborate with you and your advocate to address the incident
Implement changes to prevent future incidents, such as updating policies or staff training
Feedback and Improvement
We value your feedback on how we handle incidents. If you're not satisfied with our response, you are encouraged to contact the NDIS Quality and Safeguards Commission. We’re here to assist you with this process as well.
Contacting Us
For more information, assistance, or to report an incident, please reach out to us:
Phone: (02) 7813 0242
Email: info@ninevehcare.com.au
Your safety, happiness, and well-being are our primary concerns. At Nineveh Care, we are committed to managing incidents effectively to maintain a safe and supportive environment for everyone.