At Nineveh Care, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Statement outlines how we handle the personal information you provide to us through our website and services.

Overview

The purpose of this policy is to provide guidance on privacy at Nineveh Care.

Who

This policy applies to any individual who interacts with our company’s online and offline platforms.

About Personal Information

Nineveh Care respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

The Privacy Act 1988 (Cth) currently defines “personal information” as information or an opinion about an identified individual or an individual who is reasonably identifiable:

• Whether the information or opinion is true or not; and

• Whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will generally not be classified as “personal information” and will not be subject to this privacy policy.

Collection of Personal Information

We collect personal information to provide services to clients and website visitors in a safe and healthy environment, to meet duty of care obligations, to initiate appropriate referrals, and to conduct business activities to support those services. The types of personal information we may collect include:

• Personal Identification Information: Name, email address, phone number, and mailing address.

• Health Information: Details about your health and disability status are necessary for us to provide our services.

• Technical Data: IP address, browser type, operating system, and other technical data are automatically collected when you interact with our website.

• Usage Data: Information about how you use our website, such as pages viewed, links clicked, and other interactions.

• Additional Information: When you provide feedback, information about your personal or business affairs, financial or credit card information, or communicate with our customer support.

By accessing our website and/or using our services, you consent to the collection, use, disclosure, storage, and processing of your personal information in accordance with this Privacy Policy.

How We Collect Your Personal Information

Nineveh Care may collect personal information from you whenever you input such information into our website. We also collect cookies from your computer, which enable us to tell when you use the website and to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

We may contact you by various measures, including but not limited to telephone, email, SMS, or mail.

Purpose of Collection

The purpose for which we collect personal information is to provide you with the best service experience possible on the website. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Disclosure of Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, contractors, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may also disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding, or response to a law enforcement agency request. Information that we collect may from time to time be stored, processed, or transferred between parties located in countries outside of Australia.

Security of Your Personal Information

Nineveh Care is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.

The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

An intentional breach of the Privacy Policy will result in disciplinary action up to and including termination of employment.

Access and Correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

Overseas Transfer

Your personal information may be transferred or stored overseas for a variety of reasons. It is not possible to identify each country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws similar to the Australian Privacy Principles, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction that does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information following the Australian Privacy Principles.

Complaints About Privacy

If you have a complaint concerning how we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Human Resources and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Website

When you visit our website, we collect some information about you automatically. This information includes your IP address, device type, the webpage you visited before coming to our website, what pages you are visiting on our website and for how long, any links you click on while using our website, and any identifiers associated with your device. This information is used to gain a better understanding of how users interact with the website across multiple devices and sessions to create a better user experience for our customers.

Cookies

We may use cookies on our website. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may use cookies to analyze website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or other websites you visit.

Third-Party Sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that Nineveh Care is not responsible for the privacy practices of other such websites. We encourage our users to be aware when they leave our website to read the privacy statements of each website that collects personal identifiable information.

Contact Us

If you have any questions about this policy, please contact Human Resources at:

Nineveh Care
Email: info@ninevehcare.com.au

Effective Date: 18 June 2024

Thank you for trusting Nineveh Care with your personal information. We are committed to protecting your privacy and providing you with the best possible service.