Understanding Your Service Agreement with Nineveh Care
What is a Service Agreement?
A service agreement is a plan between you and Nineveh Care. It details the support and services you’ll receive from us.
Our Responsibilities to Each Other
Responsibilities are tasks or things we agree to do. There are things you need to do, things we need to do, and some things we have to work on together.
Your Part
Let us know how you want your supports delivered.
If you need to cancel an appointment, please tell us 48 hours beforehand.
Inform us right away if there’s any change to your plan or if it ends.
Our Part
We’ll provide you with the supports that meet your needs, when you need them.
You’ll receive an invoice for your supports at least once every two weeks.
We follow all NDIS laws and regulations.
We’ll keep all the important paperwork.
If we need to end this agreement, we’ll give you 4 weeks notice.
We’re here to listen to your feedback and solve any problems quickly.
Working Together
Treating each other with kindness and respect is important.
We’ll make a plan for your supports together.
We’ll check on how your supports are going at least once a year.
Let’s keep communicating about your supports and funding.
Paying for Your Supports
There are a few ways your funding can be managed:
Plan Managed: If you have a Plan Management Provider, they will pay us.
Self Managed: You’ll manage your own funding and pay us directly. Don’t forget about travel costs if you’re managing your own transport funding.
We’ll send you invoices, and you’ll need to pay them within 7 days to continue receiving support.
Changing or Ending This Agreement
Sometimes, we might need to change or end this agreement. We promise to discuss any changes with you. If you or we decide to end the agreement, we need to give each other 4 weeks notice.
Cancelling Services and Giving Feedback
If you need to cancel, please provide 48 hours’ notice. Your feedback is very important, so feel free to share your thoughts or make a complaint if something’s not right.
Need to Talk?
If you have questions or need help understanding this agreement, you can always contact us:
Phone: (02) 7813 0242
Email: info@ninevehcare.com.au
Website: www.ninevehcare.com.au
If you’re not comfortable talking to us directly, you can reach out to the NDIS Quality and Safeguards Commission.
This guide is here to ensure you feel supported and informed about your service agreement with Nineveh Care.
Explore Our Services at Nineveh Care
At Nineveh Care, we’re committed to providing supportive services tailored to meet your unique needs. Our wide range of services ensures that no matter your journey, you have the guidance and support you require to live your best life.
Support Coordination
Ease into your NDIS plan with our Support Coordination services. Our team is here to simplify the process, helping you understand and utilise your plan effectively.
Community Connection
Dive into the heart of your community with our Community Connection services. Tailored to your personal goals, our specialist team connects you with community services, ensuring a supportive network and enriching experiences.
Life Skill Development
Empowerment through learning is at the core of our Skill Development activities. Aimed at enhancing the abilities of individuals with disabilities, these activities are designed to foster independence and confidence.
NDIS Mentoring
Navigate your NDIS journey with confidence. Our mentoring services are here to assist participants in overcoming challenges and making informed, positive decisions for a fulfilling life.
NDIS & Disability Transport
Our transport solutions prioritise your independence and ease of access to the community. Designed with your needs in mind, we ensure that getting around is convenient, safe, and tailored to your lifestyle.
Planning and Budgeting
Master your finances with our Planning and Budgeting support. We guide you through daily spending and financial planning, empowering you to manage your resources wisely and with confidence.
Daily Activities
Live independently with our Daily Activities assistance. From personal care tasks to day-to-day routines, our support is designed to encourage self-reliance in all aspects of daily living.
At Nineveh Care, your journey is our priority. With a focus on empowering individuals and connecting communities, we’re here to support you at every step. Reach out to us to discover how our services can enhance your life.
Domestic Assistance
Maintain a comfortable and tidy home with our Domestic Assistance services. Whether you need help with cleaning, cooking, laundry, or other household tasks, our team is here to ensure your living environment remains supportive and stress-free.